Charla Feature Requests
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- 10Allow Your Own Brand Name on Transcript EmailTranscript email to customer has "Charla" in message. Our customers won't open or know who it's from. Let us use our own brand name especially on Premium version which I have.
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- 8Self Service PortalA self service portal for visitors where they can track their previous tickets and messages
- 8Create Tickets from ChatIt would be great if we could create a ticket directly from the chat screen while chatting with the customer.
- 7Custom Visitor Attributes EnrichmentsEnable adding custom attributes other than phone, email, name, so we can enrich visitor attributes with custom data
- 5Integration with WhatsAppReceive and send incoming WhatsApp message directly from Charla Inbox
- 4MacOS Desktop AppHave a dedicated MacOS Desktop app similar to the current Windows App
- 4CCs in TicketsAbility to add other emails when creating/responding to a ticket
- 4Branded Notification emailsWhitelabel notifications email with company logo and from email address.
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- 3Delete Contacts an ConversationsAdd the ability to delete contacts and conversations for Admins.
- 3Attributes EnrichmentsEnrich visitor details with email and username using the Javascript SDK
- 3Chat RatingOnce the chat session is closed, the user should receive a rating notification. Currently, when we end the chat, nothing happens. Yes they can click the review button on the top right corner, but they... Read more...
- 3DKIM Verification for ticketsMake sure the customer email is DKIM verified to improve with deliverability
- 3Support tickets on mobileCreate and reply to tickets from within the mobile app.
- 3Can translate textCan translate text of widget chat. Now for example translate is missing on bubble chat message.
- 3Local time zone in Customer emailsUse local timezone in customer communications
- 3Allow better spacing in chatflows.So when creating a chat flow, it would be good to either have the option for line breaksor paragraphs in a message, or to allow chatflow where the bot can send 2 messages without waiting for a respons... Read more...
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- 2Message HistoryKeep offline messages persistent whenever the site visitor returns to the website
- 2Custom Attributes EnrichmentsAbility to add enrich visitor profile with email/name/phone number from the Client-side SDK.
- 2Discord/FacebookI wish you could create a community group on Discord or Facebook for better collaboration with your clients; this page is slow.
- 2Text colorPlease change the user's text color to black; they can barely see it.
- 2Articles embedded video.I've just embedded a YouTube video in the article, and it did not show up to the client.
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- 2Logo property on widget chatCan show shop logo (propierty) on widget chat instead of team members active images.
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- 2Multilingual supportI would like to propose the addition of multilingual support to Charla. This feature would enable real-time translation for live chats, email communication, tickets, and chatbots, as well as provide t... Read more...
- 2Full page supportSometime it would be are helpful to get the entire chat page as full screen. It opened many options for developer to embed for example into a own window
- 2Media Files as training data in the ChatbotHi, do you have future plans to implement the attachment of media files (images, video, audio) from the knowledge base and have the Charla bot retrieve and display it in the chat or inbox?
- 2Woocommerce Order TrackingCan the ai bot or support have automatic answer when a user usbmits their order id so it tracks the order?
- 2Chat ClosureWhen you archive a chat, customer should auto receive a message [Chat Ended]and the chat box should automatically close down. The way it is, there is no signal the chat is over and customer is left d... Read more...
- 2Brand Logo on Web ButtonWould be great to be able to put an icon of your brand on the page widget.
- 2Keep the chat pop-up window open; even when the customer navigates to an other webpageActually the Charla pop up window is closed, if the customer navigates to another webpage. Much more customer friendly would be if it stays open. Other chat tools can do that, so it seems possible.
- 2KB Rest APIAllow fetch the Knowledge Base categories and articles from your system to our sites. This is a good option because it will help with the following: 1. Website owners not required to double-gene... Read more...
- 2Expand widget when view articlesProvide the ability to expand the widget window when viewing articles
- 2Show Live Visitors No. on topCurrently the number of Live visitors are at the bottom of the page, if you have 50 visitors, you have to scroll right to the bottom to know. Instead, Solution, show the number of the visitors on... Read more...
- 2Translation for notifications emailsTranslation all customer facing notification emails
- 2Emoji / Emoticon as a reply to text bubbleAdd the option to apply an emoji (like Thumbs Up) to acknowledge a previous text bubble, not unlike what is possible within Facebook Messenger. (see screen capture provided)
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- 2Saved Replies on mobile appSaved replies are not available on the mobile app, which is very important for us.
- 2upload videos via mobile appAllow us to upload videos via the mobile app, it seems we can only upload images at this stage.
- 2Copy & Pase (image)Allowing users to paste images directly into the chat while conversing with a support team would streamline the process. Currently, users must take a screenshot, save it to their PC, attach it, and th... Read more...
- 2Auto translate chatflows/greetingsTranslate the chatflows/greetings automatically based on site visitor browser settings
- 1KB embeddingThe knowledge base embedding needs refinement. I embedded code from another website, and it displayed on my dashboard, but when sent to the customer, nothing appeared. Additionally, please ensure it's... Read more...
- 1Input + AttachmentPlease enable us to send attachments without the necessity of typing an input.
- 1Responsive imagesPlease fix the images within articles; they need to be responsive.
- 1Multiple Options TagsIt would be great if you could align the tags horizontally, similar to the article button. that's how it should look like, like all other major chat platforms. Thanks
- 1Custom AttributesAdd custom attributes to the visitor, such as company or employees count.
- 1Chat History in the WidgetPull all the chat history from the server even if the customer was disconnected
- 1Push notificationsEnable push notifications for the widget to receive updates such as news, latest features, etc., along with images.
- 1Widget : cursor positionPlease adjust the cursor position so that when a user opens the chat widget, it automatically goes to the "Type here" field.
- 1Agent : Chat statusEnable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.
- 1Ability to add attachment on ticket creationAbility to add attachment on ticket creation
- 1Customize ticket titleCustomize the ticket title upon creation (Ticket #1000) pattern
- 1Quick responsesPossibility of having quick response guards that are commonly used. Most chat tools have this function.
- 1Widget positionPossibility of adjusting the position of the widget from the admin dashboard or settings without having to resort to code. Most companies that offer this type of service have this option, it is sim... Read more...
- 1GDPR - Privacy Policy URLCould you please enable the redirection of users to our own GDPR - Privacy Policy URL instead of Charla's? What is the benefit of concealing the Charla logo if it redirects users to a Charla page? Tha... Read more...
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- 1integration with Kakao Talk99% of our Koreans use KakaoTalk. https://business.kakao.com/info/chatbot/
- 1Re-assign to another SupportmemberWe need to be able to re-assign to specific supportmembers.
- 1Auto setup email and name from user IDIf the user is logged in, it should be not necessary to setup extra email address, it can get provide over the user ID
- 1It would be amazing if the box get a circleCircle looks much cleaner as this strange form
- 1Github IntegrationIntegrate with github to create tickets from support ticket
- 1Slack Integration via Webhook etc...Someway of integrating Slack, via Webhook for example and having incoming and outgoing messages via Slack
- 1Multiple triggers to generate a chatflow responseIn other chat systems you can combine multiple triggers to generate the required "chatflow" response. So, for instance, you could have the time on site PLUS day of week, etc.. I have attached the opti... Read more...
- 1Windows App Minimize On CloseAs this is just an electron wrapper around the web app, their should be a toggle option to allow the window to minimise on close, rather than close completely. Its one of the big bug bears with non na... Read more...
- 1Display Message, if no agent responds within a specific time frameIt would be great to schedule a message to appear if no agent responds within a specific time frame, such as 2 minutes.
- 1SureCart IntegrationIntegrate SureCart e-commerce plugin on wordpress so we can see subscriptions / purchases to be used for customer support.
- 1Pabbly IntegrationNeed pabbly integration to automate lead collection from Charla to Sendfox. Thanks!
- 1Admin reset passwordsI had to contact support to get help with this, Charla's emails were bouncing. It would be very helpful if the admin could reset team members passwords.
- 1Chrome browser cannot sign outIn Chrome when you click on the agent's picture, you cannot get to the sign out link. You can get to>>settings>>your profile - but you can't sign out from there
- 1Traditional Chinese supportIn order to promote this service to business owners in Taiwan and other regions using Traditional Chinese, we hope you can add support for Traditional Chinese (including interface and bot replies).
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- 1Hold Paragraph Spacing In MessagesCurrently to have any structure to messages you need to send multiple short texts. Ideally it would be nice to be able to make a few quick points and have them all in the one message without being co... Read more...
- 1chat sessions lostPlease address the issue concerning chat sessions; they are lost once the user closes the browser.
- 1Retract widget when chatting even in offline modeThe widget is not retracted fully in offline mode, leaving very small space for messages
- 1SignaturesWe need images for the logo and links to create signatures. Right now, it only lets us use text.
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- 0Clickable links in chatsMake all urls in messages sent by the visitor or agent clickable
- 0Attachments in TicketsThe ability to add attachments when creating a ticket
- 0Imporvement Request1. The current Windows app feels identical to the website, with no optimization. Please enhance the app for better usability and performance. 2. Add an option for mobile notifications to repeat unt... Read more...
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- 0Let the Chat popup open if customer changes WebpageActually the Charla pop up window is closed, if the customer goes to another webpage. Much more customer friendly would be if it stays open. Other chat tools can do that, so it seems possible.
- 0Chatflow sequences based on answer givenFor example, when a customer is asked to leave a message and email, in Jivochat for instance, it asks for the name and email as a separate field response prior to then asking for the question. Having ... Read more...
- 0Klaviyo IntegrationAs a Shopify user it would be fantastic to have a Klaviyo Integration and be able to see and edit subscriber info along side Shopify info (and Klaviyo being the of the most used mail platforms for Sho... Read more...
