Charla gives you every tool you need to deliver the best customer experience. Whether Live Chat, Helpdesk and Tickets Management, or a Knowledge Base, you can always respond and connect with your visitors instantaneously.
But there’s another reason people looking for a Tawk.to alternative come to Charla: A better user agent experience and responsive support.
Let’s compare the two.
Tawk.to is notorious for its complex and challenging to navigate user interface. In contrast, Charla boasts an intuitive design and a user-friendly interface, with a seamless navigation between Chats, Tickets, and Reports.
Tawk.to lacks basic features necessary for addressing typical Helpdesk needs, such as Custom Domains, Dedicated Inboxes, Multiple Assignees Support.
Tawk.to customers complains for slow support, citing having open issues spanning across several months. With Charla, you can expect responses within 24 hours, whether you need help installing, configuring, or using Charla.
Pricing 💵 Charla vs Tawk.to
Both Charla and Tawk.to offer free plans. Charla Free plan is limited to 1 Agent while Tawk.to Free Plan enforces a Tawk.to logo and branding in the widget and knowledge base
While Tawk.to is marketed as 100% free, you’ll likely find it necessary to pay their $19/mo fees to remove their logo and branding from your widget. On the other hand Charla’s starting price is $3/mo per agent, making it notably more affordable.
Now let’s compare the features.
Features 🤼 Charla vs Tawk.to
Custom Domain Support
In Widget Support
Client Side API
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