Connect with your customers instantly.
Never miss a lead. Deliver the best support.
Join thousands of businesses using Charla
to offer their customers the best sales and support experience.
Companies in with Charla Live Chat suite
Great Businesses are using Charla for
Sales and Lead Nurturing
Forget about Contact Us forms. Increase your conversion rate and never miss a sale. Answer all your potential customers inquiries before they convert.
Customer Support
Increase customer retention and respond to your customers in real-time and provide the best support experience.
Empower you Agents with Charla intuitive dashboard
available on all platforms
Use Charla intuitive Agents Dashboard to quickly ⚡ respond to customers when it matters
the most. Get insights on the visitor profile and conversation history,
and respond fast with canned responses and built-in knowledge base.
Automated ChatFlows
Offload work from your agents by asking your customers qualifications questions before the chat is handed over to your agents.
Knowledge Base
Proactive Conversations
Get a glimpse of visitors who are currently visiting your website and identify and engage with potential customers.
Customizable Widget
Complete Helpdesk
Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.
Customer Feedback
Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.
Insights Dashboard
Features and tools to manage
every aspect of your conversations
Chat on the Go
Native iOS and Android Apps are available so your agents are always connected
Knowledge Base
Deliver instant answers through our integrated Knowledge Base and Help Center Widget
Messenger Integration
Send and Receive Messages incoming from your Facebook Messenger Page
Easy Integration
Install Charla widget in minutes using our WordPress, Magento, and Shopify extension
Online Hours
Set your availability to chat using Charla online hours schedule.
Notifications
Get notified with a popup and sound whenever you have a new message
Tagging
Segment visitors by meaningful tags
Saved Replies
Created canned responses to quickly reply to your visitors
Visitor Insights
Get visitor location and detailed history.
Chat Transcripts
Get missed or all chat transcripts sent to you by email
Multiple Properties
Support multiple websites on the same account.
Visitor Tracking
See which pages your visitor is currently browsing.
Helpdesk
Full ticketing system for long running conversations
Reporting Dashboard
Track your important KPI and measure your agents capacity
Customer Feedback
Measure customer experience and identify your top performing agents
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