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Charla vs Drift: the breakdown
Charla gives you every tool you need to deliver the best customer experience. Whether Live Chat, Helpdesk and Tickets Management, or a Knowledge Base, you can always respond and connect with your visitors instantaneously.
But there’s another reason people looking for a Drift alternative come to Charla: We bring much more value for a fraction of the price. Charla caters more for Startups and Small to Medium Enterprises, while Drift focuses more on the Enterprise customer that can spare a few thousand dollars annually on a Customer Sales/Service solution.
Let’s compare the two.
But there’s another reason people looking for a Drift alternative come to Charla: We bring much more value for a fraction of the price. Charla caters more for Startups and Small to Medium Enterprises, while Drift focuses more on the Enterprise customer that can spare a few thousand dollars annually on a Customer Sales/Service solution.
Let’s compare the two.
Multi-site Support
Charla supports managing your conversations from one central location across different websites and domains. This is not possible in Drift.
Helpdesk
Efficiently address email inquiries and manage extended conversations through our Helpdesk.
Knowledge Base
Embbed your complete knowledge base in your Chat widget and website. Visitors can check the articles and search for answers directly, off loading your agents from the most frequently asked questions.
Pricing 💵 Charla vs Drift
Free Plan
Charla offers a Forever Free plan, limited to 1 agent. Drift does not offer a free plan.
Paid Plan
Drift Premium Plan starts at $2,500/mo. Charla Premium Plan is $3/mo per agent, with built-in Knowledge Base and Helpdesk capabilities.
Now let’s compare the features.
Features 🤼 Charla vs Drift
Live Chat
Charla
Drift
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Widget Customization
Multi-site Support
Customer's Ratings
Canned Responses
Automated Chatflows
Chat Transcripts
Mobile Apps
Tags
Private Notes
Typing Indicator
Visitor Details
Visitor Banning
AI Capabilities
Playbooks
Helpdesk
Charla
Drift
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Tickets Management
Custom Domain Support
Dedicated Inbox
Ticket Collaboration
Knowledge Base
Charla
Drift
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Customer Portal
Personlization
In Widget Support
Integrations
Charla
Drift
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Messenger Integration
Magento Extension
WordPress Plugin
Shopify App
Client Side API
Webhooks
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