Every tool you need to deliver the best customer experience.
✔️ Live Chat & Proactive Conversations
✔️ Helpdesk and Tickets Management
✔️ Knowledge base
✔️ Customer Feedback
✔️ Dashboard and Visitors Insights
✔️ iOS and Android Mobile Apps
✔️ WordPress, Shopify and Magento Extensions
✔️ Helpdesk and Tickets Management
✔️ Knowledge base
✔️ Customer Feedback
✔️ Dashboard and Visitors Insights
✔️ iOS and Android Mobile Apps
✔️ WordPress, Shopify and Magento Extensions
Empower you Agents with Charla intuitive dashboard
Use Charla intuitive Agents Dashboard to quickly ⚡ respond to customers when it matters the most.
Get insights on the visitor profile and conversation history, and respond fast with canned responses.
Get insights on the visitor profile and conversation history, and respond fast with canned responses.
Know your Visitors
Charla Visitor Panel lists all the visitor details, including location, chat history
and the device they are connecting from.
and the device they are connecting from.
Proactive Conversations
See who’s browsing your website right now,
for how long and on which page, and initiate Chat sessions with them.
for how long and on which page, and initiate Chat sessions with them.
Fully Customize the Chat Flow and the look of the widget
Chat Flow Configuration
Ask pre-qualifications questions to help you qualify or understand more your customers need.
50+ Widget Appearence Combination
Customize the color, icons, and label of your site widget.
Built-in Helpdesk
Efficiently address email inquiries and manage extended conversations through our Helpdesk.
Respond to and send messages from your domain, all while leveraging the comprehensive
features of a ticketing platform—including agent assignments, tags, and internal notes.
Respond to and send messages from your domain, all while leveraging the comprehensive
features of a ticketing platform—including agent assignments, tags, and internal notes.
Scales with you with Multiple Websites Support
Have more than one website? No problem. Create different properties
on Charla and assign different or the same agents as the responsible agents.
Integrated Knowledge Base and Help Center
Embbed your complete knowledge base in your Chat widget and website. Visitors can check the articles and search for answers directly, off loading your agents from the most frequently asked questions.
Set your Active Hours and Never Miss a Message
Let your visitors know that you are available on chat, on which time and on which day.
Track your most important KPIs
Gain enhanced visibility into your customer service operations and performance.
Monitor crucial KPIs that truly matter, such as average agent response time and missed conversations.
Evaluate both your inbound load and your agents’ capacity for a comprehensive understanding of your service dynamics.
Monitor crucial KPIs that truly matter, such as average agent response time and missed conversations.
Evaluate both your inbound load and your agents’ capacity for a comprehensive understanding of your service dynamics.
Get up and running in 2 minutes with our Quick Setup Wizard
