Forget about Contact Us forms. Increase your conversion rate and never miss a sale. Answer all your potential customers inquiries before they convert.
Increase customer retention and respond to your customers in real-time and provide the best support experience.
Use Charla intuitive Agents Dashboard to quickly ⚡ respond to customers when it matters
the most. Get insights on the visitor profile and conversation history,
and respond fast with canned responses and built-in knowledge base.
Offload work from your agents by asking your customers qualifications questions before the chat is handed over to your agents.
Get a glimpse of visitors who are currently visiting your website and identify and engage with potential customers.
Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.
Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.
Native iOS and Android Apps are available so your agents are always connected
Deliver instant answers through our integrated Knowledge Base and Help Center Widget
Send and Receive Messages incoming from your Facebook Messenger Page
Install Charla widget in minutes using our WordPress, Magento, and Shopify extension
Set your availability to chat using Charla online hours schedule.
Get notified with a popup and sound whenever you have a new message
Segment visitors by meaningful tags
Created canned responses to quickly reply to your visitors
Get visitor location and detailed history.
Get missed or all chat transcripts sent to you by email
Support multiple websites on the same account.
See which pages your visitor is currently browsing.
Full ticketing system for long running conversations
Track your important KPI and measure your agents capacity
Measure customer experience and identify your top performing agents
Quick Setup in 2 minutes. Free Forever. No Credit Card Required.