Translate the chatflows/greetings automatically based on site visitor browser settings
Please address the issue concerning chat sessions; they are lost once the user closes the browser.
Allowing users to paste images directly into the chat while conversing with a support team would streamline the process. Currently, users must take a screenshot, save it to their PC, attach it, and then send it, which is a lengthy
Allow us to upload videos via the mobile app, it seems we can only upload images at this stage.
Saved replies are not available on the mobile app, which is very important for us.
Could you please enable the redirection of users to our own GDPR – Privacy Policy URL instead of Charla’s? What is the benefit of concealing the Charla logo if it redirects users to a Charla page? Thank you.
Enable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.
Please adjust the cursor position so that when a user opens the chat widget, it automatically goes to the “Type here” field.
Enable push notifications for the widget to receive updates such as news, latest features, etc., along with images.
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