Customize ticket title
Customize the ticket title upon creation (Ticket #1000) pattern
Ability to add attachment on ticket creation
Ability to add attachment on ticket creation
Agent : Chat status
Enable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.
28 Aug
Widget : cursor position
Please adjust the cursor position so that when a user opens the chat widget, it automatically goes to the “Type here” field.
Push notifications
Enable push notifications for the widget to receive updates such as news, latest features, etc., along with images.
Clickable links in chats
Make all urls in messages sent by the visitor or agent clickable
Support tickets on mobile
Create and reply to tickets from within the mobile app.
Chat History in the Widget
Pull all the chat history from the server even if the customer was disconnected
DKIM Verification for tickets
Make sure the customer email is DKIM verified to improve with deliverability
Recent Comments
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