Board: Charla Feature Requests

Uploading our own chat icon would be great

We need images for the logo and links to create signatures. Right now, it only lets us use text.

The widget is not retracted fully in offline mode, leaving very small space for messages

Translate the chatflows/greetings automatically based on site visitor browser settings

Please address the issue concerning chat sessions; they are lost once the user closes the browser.

Allowing users to paste images directly into the chat while conversing with a support team would streamline the process. Currently, users must take a screenshot, save it to their PC, attach it, and then send it, which is a lengthy

Allow us to upload videos via the mobile app, it seems we can only upload images at this stage.

Saved replies are not available on the mobile app, which is very important for us.

Currently to have any structure to messages you need to send multiple short texts. Ideally it would be nice to be able to make a few quick points and have them all in the one message without being condensed into

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