Board: Charla Feature Requests

Actually the Charla pop up window is closed, if the customer navigates to another webpage. Much more customer friendly would be if it stays open. Other chat tools can do that, so it seems possible.

Actually the Charla pop up window is closed, if the customer goes to another webpage. Much more customer friendly would be if it stays open. Other chat tools can do that, so it seems possible.

Would be great to be able to put an icon of your brand on the page widget.

Transcript email to customer has “Charla” in message. Our customers won’t open or know who it’s from. Let us use our own brand name especially on Premium version which I have.

When you archive a chat, customer should auto receive a message [Chat Ended]and the chat box should automatically close down. The way it is, there is no signal the chat is over and customer is left dangling, wondering what to

Can the ai bot or support have automatic answer when a user usbmits their order id so it tracks the order?

Hi, do you have future plans to implement the attachment of media files (images, video, audio) from the knowledge base and have the Charla bot retrieve and display it in the chat or inbox?

Someway of integrating Slack, via Webhook for example and having incoming and outgoing messages via Slack

Enable adding custom attributes other than phone, email, name, so we can enrich visitor attributes with custom data

Integrate with github to create tickets from support ticket