Hold Paragraph Spacing In Messages

Currently to have any structure to messages you need to send multiple short texts. Ideally it would be nice to be able to make a few quick points and have them all in the one message without being condensed into

Traditional Chinese support

In order to promote this service to business owners in Taiwan and other regions using Traditional Chinese, we hope you can add support for Traditional Chinese (including interface and bot replies).

Chrome browser cannot sign out

In Chrome when you click on the agent’s picture, you cannot get to the sign out link. You can get to>>settings>>your profile – but you can’t sign out from there

Admin reset passwords

I had to contact support to get help with this, Charla’s emails were bouncing. It would be very helpful if the admin could reset team members passwords.

Live translations

need live translation for all langauges

Emoji / Emoticon as a reply to text bubble

Add the option to apply an emoji (like Thumbs Up) to acknowledge a previous text bubble, not unlike what is possible within Facebook Messenger. (see screen capture provided)

Pabbly Integration

Need pabbly integration to automate lead collection from Charla to Sendfox. Thanks!

Klaviyo Integration

As a Shopify user it would be fantastic to have a Klaviyo Integration and be able to see and edit subscriber info along side Shopify info (and Klaviyo being the of the most used mail platforms for Shopify that many

Translation for notifications emails

Translation all customer facing notification emails