Articles embedded video.
I’ve just embedded a YouTube video in the article, and it did not show up to the client.
26 Aug
Multiple Options Tags
It would be great if you could align the tags horizontally, similar to the article button. that’s how it should look like, like all other major chat platforms. Thanks
Chat Rating
Once the chat session is closed, the user should receive a rating notification. Currently, when we end the chat, nothing happens. Yes they can click the review button on the top right corner, but they should get some kind of
Input + Attachment
Please enable us to send attachments without the necessity of typing an input.
KB embedding
The knowledge base embedding needs refinement. I embedded code from another website, and it displayed on my dashboard, but when sent to the customer, nothing appeared. Additionally, please ensure it’s resizable based on the user’s device.
Discord/Facebook
I wish you could create a community group on Discord or Facebook for better collaboration with your clients; this page is slow.
Create Tickets from Chat
It would be great if we could create a ticket directly from the chat screen while chatting with the customer.
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