21 Oct
I would like to propose the addition of multilingual support to Charla. This feature would enable real-time translation for live chats, email communication, tickets, and chatbots, as well as provide the option to translate helpdesk articles.
With this functionality, businesses outside the English-speaking world could offer native-language support, even if their support team is globally distributed. This would make it more affordable for smaller businesses to deliver high-quality support and open up Charla to a much broader, less competitive market.
Adding this feature could significantly enhance Charla’s value proposition, making it one of the few helpdesk systems capable of serving a truly global customer base.
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Yehia
November 30, 2024Hi Raymond, Thanks for sharing. We updated our roadmap to include it in Q1 https://getcharla.com/charla-roadmap.pdf
Raymond