Charla Feature Requests
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- 2Mandatory fields in ChatflowMark certain fields as mandatory in the chatflow
- 2Integration with WhatsAppReceive and send incoming WhatsApp message directly from Charla Inbox
- 2MacOS Desktop AppHave a dedicated MacOS Desktop app similar to the current Windows App
- 2CCs in TicketsAbility to add other emails when creating/responding to a ticket
- 2
- 2Self Service PortalA self service portal for visitors where they can track their previous tickets and messages
- 2
- 2Message HistoryKeep offline messages persistent whenever the site visitor returns to the website
- 2Delete Contacts an ConversationsAdd the ability to delete contacts and conversations for Admins.
- 2Attributes EnrichmentsEnrich visitor details with email and username using the Javascript SDK
- 2Custom Attributes EnrichmentsAbility to add enrich visitor profile with email/name/phone number from the Client-side SDK.
- 2Create Tickets from ChatIt would be great if we could create a ticket directly from the chat screen while chatting with the customer.
- 2Articles embedded video.I've just embedded a YouTube video in the article, and it did not show up to the client.
- 2DKIM Verification for ticketsMake sure the customer email is DKIM verified to improve with deliverability
- 2Support tickets on mobileCreate and reply to tickets from within the mobile app.
- 1Discord/FacebookI wish you could create a community group on Discord or Facebook for better collaboration with your clients; this page is slow.
- 1KB embeddingThe knowledge base embedding needs refinement. I embedded code from another website, and it displayed on my dashboard, but when sent to the customer, nothing appeared. Additionally, please ensure it's... Read more...
- 1Input + AttachmentPlease enable us to send attachments without the necessity of typing an input.
- 1Chat RatingOnce the chat session is closed, the user should receive a rating notification. Currently, when we end the chat, nothing happens. Yes they can click the review button on the top right corner, but they... Read more...
- 1Responsive imagesPlease fix the images within articles; they need to be responsive.
- 1Text colorPlease change the user's text color to black; they can barely see it.
- 1Multiple Options TagsIt would be great if you could align the tags horizontally, similar to the article button. that's how it should look like, like all other major chat platforms. Thanks
- 1Custom AttributesAdd custom attributes to the visitor, such as company or employees count.
- 1Chat History in the WidgetPull all the chat history from the server even if the customer was disconnected
- 1
- 1Push notificationsEnable push notifications for the widget to receive updates such as news, latest features, etc., along with images.
- 1Widget : cursor positionPlease adjust the cursor position so that when a user opens the chat widget, it automatically goes to the "Type here" field.
- 1Agent : Chat statusEnable the agent to switch the status from closed to open, as currently, once the chat is closed, there is no method available for the agent to reopen it.
- 1Ability to add attachment on ticket creationAbility to add attachment on ticket creation
- 1Customize ticket titleCustomize the ticket title upon creation (Ticket #1000) pattern
- 1Logo property on widget chatCan show shop logo (propierty) on widget chat instead of team members active images.
- 1Can translate textCan translate text of widget chat. Now for example translate is missing on bubble chat message.
- 0Clickable links in chatsMake all urls in messages sent by the visitor or agent clickable
