1. The current Windows app feels identical to the website, with no optimization. Please enhance the app for better usability and performance.
2. Add an option for mobile notifications to repeat until the user responds. This will ensure important messages are not missed.
3. Integrate Instagram, WhatsApp, and Facebook for seamless communication with customers.
4. Provide a live chat demo pop-out feature in the admin area to monitor updates in real-time.
5. Include analytics to track the number of requests received, missed requests, average response time, and benchmark performance against other users. This will help optimize customer service.
6. Add an option for a pre-chat survey to gather information before starting a conversation.
7. Implement a feature to allow customers to give positive ratings directly on Trustpilot.
8. Provide an option to enable or disable attachments in the chat interface.
9. Add an option to align articles in the knowledge base based on categories for easier navigation.
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Sara