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Charla vs LiveChat: the breakdown
Charla gives you every tool you need to deliver the best customer experience. Whether Live Chat, Helpdesk and Tickets Management, or a Knowledge Base, you can always respond and connect with your visitors instantaneously.
But there’s another reason people looking for a LiveChat alternative come to Charla: We bring much more for a fraction of the price.
Let’s compare the two.
But there’s another reason people looking for a LiveChat alternative come to Charla: We bring much more for a fraction of the price.
Let’s compare the two.
White Labelled
LiveChat offers white labelling only on their Enterprise package, which will cost you thousands of dollars annually.
Helpdesk
With Charla Live Chat, you get a built-in Helpdesk as part of the package. LiveChat makes you pay more for their separate support product, Helpdesk.
Knowledge Base
With Charla, you get a built-in Knowledge Base as a bonus. With LiveChat, you have to pay extra for a separate Knowledge Base product.
Pricing 💵 Charla vs LiveChat.com
Free Plan
Charla offers a Forever Free plan, limited to 1 agent. LiveChat does not offer a free plan, only a trial for 14 days.
Paid Plan
LiveChat Starter Plan starts at $24/month and is limited to 1 agent. If you need the Helpdesk and Knowledge Based functionality they are offered as seperate products and you will end up paying around $150/mo for 1 agent. Charla Premium Plan is $3/mo per agent, bundled with the Helpdesk and KB capabilities.
Now let’s compare the features.
Features 🤼 Charla vs LiveChat
Live Chat
Charla
LiveChat
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Widget Customization
Multi-site Support
Customer's Ratings
Canned Responses
Automated Chatflows
Chat Transcripts
Mobile Apps
Tags
Private Notes
Typing Indicator
Visitor Details
Visitor Banning
Helpdesk
Charla
LiveChat
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Tickets Management
Custom Domain Support
Dedicated Inbox
Ticket Collaboration
Knowledge Base
Charla
LiveChat
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Customer Portal
Personlization
In Widget Support
Integrations
Charla
LiveChat
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Messenger Integration
Magento Extension
WordPress Plugin
Shopify App
Client Side API
Webhooks
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