Magento Live Chat Extension: Add Charla to your Site

Integrate Charla Live Chat Extension with your Magento website in seconds and deliver the best customer experience.

Install Magento Extension

Gain a comprehensive view of your visitors

Deliver better support by identifying the visitor you are conversing with, providing insights into their active shopping cart and email address. Charla Magento integration is seamless and takes seconds to setup.

Every Tool you Need to Deliver the Best Customer Experience

Empower your agents to provide top-notch support by instantly engaging with visitors through Charla Live Chat, complemented by a robust helpdesk, a comprehensive knowledge base, and a user-friendly mobile application.

Complete Helpdesk

Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.

Insights Dashboard

Gain enhanced visibility into your customer service operations and performance for your Magento store. Monitor crucial KPIs that truly matter, such as average agent response time and missed conversations. Evaluate both your inbound load and your agents’ capacity for a comprehensive understanding of your service dynamics.

Customer Feedback

Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.

Customizable Widget

Customize your chat widget to match your brand color, icons and language.

Get up and running in 2 minutes with our Quick Setup Wizard