In Charla you have two roles you assign to your team:
- Account Owner. Have full access to Charla Backend, including creating/deleting properties, setting working hours, widget customization, and billing. This is the role automatically assigned to yourself, and you can assign to managers for example.
- Team Member. Has access to all conversations on the deskop and mobile and can initiate conversation using the Live Visitors panel. If you have a large team, you can assign this role to different team members.