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Charla vs Intercom: the breakdown

Charla gives you every tool you need to deliver the best customer experience. Whether Live Chat, Helpdesk and Tickets Management, or a Knowledge Base, you can always respond and connect with your visitors instantaneously.

But there’s another reason people looking for a Intercom alternative come to Charla: We bring much more value for a fraction of the price. Charla caters more for Startups and Small to Medium Enterprises, while Intercom focuses more on the Enterprise customer that can spare a few thousand dollars annually on a Live Chat solution.

Let’s compare the two.

Multi-site Support

Charla supports managing your conversations from one central location across different websites and domains. This is not possible in Intercom.

Messenger Integration

With Charla Live Chat, you get Messenger Integration even on the Free Plan. Intercom makes you move to their middle tier plan at $99/mo per agent.

Knowledge Base

You get a white-labelled Knowledge Base as a bonus with Charla Free/Paid plan. With Intercom, you have to move to their more enterprise plans to remove all Powered By Intercom logos.

Pricing 💵 Charla vs Intercom

Free Plan

Charla offers a Forever Free plan, limited to 1 agent. Intercom does not offer a free plan, only a trial for 14 days.

Paid Plan

Intercom Essential Plan starts at $39/mo per agent. If you need advanced functionality like Messenger integration and AI capabilities you will need to move to their next plan at $99/mo per agent. Charla Premium Plan is $3/mo per agent, including Messenger Integration.
Now let’s compare the features.

Features 🤼 Charla vs Intercom

Live Chat

Widget Customization
Multi-site Support
Customer's Ratings
Canned Responses
Automated Chatflows
Chat Transcripts
Mobile Apps
Private Notes
Typing Indicator
Visitor Details
Visitor Banning
AI Capabilities


Tickets Management
Custom Domain Support
Dedicated Inbox
Ticket Collaboration

Knowledge Base

Customer Portal
In Widget Support


Messenger Integration
Magento Extension
WordPress Plugin
Shopify App
Client Side API

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