Companies in with Charla Live Chat suite

Great Businesses are using Charla for

Sales and Lead Nurturing

Forget about Contact Us forms. Increase your conversion rate and never miss a sale. Answer all your potential customers inquiries before they convert.

Customer Support

Increase customer retention and respond to your customers in real-time and provide the best support experience.

Empower you Agents with Charla intuitive dashboard
available on all platforms

Use Charla intuitive Agents Dashboard to quickly ⚡ respond to customers when it matters
the most. Get insights on the visitor profile and conversation history,
and respond fast with canned responses and built-in knowledge base.

Automated ChatFlows
Automated ChatFlows

Automated ChatFlows

Offload work from your agents by asking your customers qualifications questions before the chat is handed over to your agents.

Knowledge Base

Our integrated Knowledge Base and Customer Help Center helps you provide faster answers to your customers.

Proactive Conversations

Get a glimpse of visitors who are currently visiting your website and identify and engage with potential customers.

Customizable Widget

Customize your chat widget to match your brand color, icons and language.

Complete Helpdesk

Efficiently address email inquiries and manage extended conversations through our Helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.

Customer Feedback

Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.

Insights Dashboard

Gain enhanced visibility into your customer service operations and performance. Monitor crucial KPIs that truly matter, such as average agent response time and missed conversations. Evaluate both your inbound load and your agents’ capacity for a comprehensive understanding of your service dynamics.

Features and tools to manage
every aspect of your conversations

Chat on the Go
Chat on the Go

Native iOS and Android Apps are available so your agents are always connected

Knowledge Base
Knowledge Base

Deliver instant answers through our integrated Knowledge Base and Help Center Widget

Messenger Integration
Messenger Integration

Send and Receive Messages incoming from your Facebook Messenger Page

Easy Integration
Easy Integration

Install Charla widget in minutes using our WordPress, Magento, and Shopify extension

Online Hours
Online Hours

Set your availability to chat using Charla online hours schedule.

Notifications
Notifications

Get notified with a popup and sound whenever you have a new message

Tagging
Tagging

Segment visitors by meaningful tags

Saved Replies
Saved Replies

Created canned responses to quickly reply to your visitors

Visitor Insights
Visitor Insights

Get visitor location and detailed history.

Chat Transcripts
Chat Transcripts

Get missed or all chat transcripts sent to you by email

Multiple Properties
Multiple Properties

Support multiple websites on the same account.

Visitor Tracking
Visitor Tracking

See which pages your visitor is currently browsing.

Helpdesk
Helpdesk

Full ticketing system for long running conversations

Reporting Dashboard
Reporting Dashboard

Track your important KPI and measure your agents capacity

Customer Feedback
Customer Feedback

Measure customer experience and identify your top performing agents

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