Completed – Charla

Send the last message as an Email if the User is detected Offline after some time of inactivity.

Allow saved replies in tickets.

Whitelabel notifications email with company logo and from email address.

Possibility of having quick response guards that are commonly used. Most chat tools have this function.

The ability to add attachments when creating a ticket

Make all urls in messages sent by the visitor or agent clickable

Pull all the chat history from the server even if the customer was disconnected

I’ve just embedded a YouTube video in the article, and it did not show up to the client.

Ability to add enrich visitor profile with email/name/phone number from the Client-side SDK.

Status: Completed